Aug 2026 · Product
Why healthcare CRM fails when it's just renamed sales CRM
Most healthcare CRM failures happen the same way: a team copies a sales CRM and renames customers as patients. That misses the center of gravity.
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Notes from the front office
Aug 2026 · Operations
Referral leakage: the revenue nobody measures
Industry estimates put referral leakage at 20–50% of referred volume. Most systems cannot even measure it — referral state lives in faxes and EHR inboxes.
Jul 2026 · Trust
Consent is architecture, not a checkbox
If consent enforcement lives in each automation's configuration, it is one misconfigured journey away from a TCPA incident.