Everything your team needs
One place to know your patients, get them seen, keep in touch and follow up — with consent and privacy built into every step.
Getting patients seen
Fewer empty chairs, shorter waits, and a booking team that is not drowning in callbacks.
One queue for every request
Calls, web forms and referrals all land in the same list, oldest and most urgent first — so nothing waits three days because it came in by the wrong route.
A clock on every request
Each request shows how long it has been waiting and when it is due. Your team can see what is about to run late while there is still time to fix it.
Waitlists that fill cancellations
When someone cancels, the slot is offered to patients who said they could come sooner — instead of quietly going empty.
Forms filled in before arrival
Patients complete their paperwork at home on their phone, so check-in is a greeting rather than a clipboard.
Reminders that fit the visit
A first reminder well ahead, then closer to the day. Patients can confirm, cancel or ask to move the appointment from the message itself.
Spotting likely no-shows early
Appointments at risk of being missed are flagged with the reason, so staff can make one call that saves the slot.
Staying in touch
Messages people actually want, on the channel they chose — and silence the moment they ask for it.
One conversation per patient
Texts, emails and portal messages sit in a single thread, so whoever picks it up can see what was already said.
"Stop" means stop, immediately
A patient who replies STOP is opted out at once, and the system will refuse to message them again. It is recorded, not just noted.
Patients choose what they hear about
Appointment reminders, care check-ins and health news are separate choices. Turning off marketing never turns off a reminder about their own care.
Health campaigns you can prove worked
Invite the right group to a screening or clinic, then see how many booked and how many actually attended — measured in visits, not clicks.
A patient's own language
Preferred language is held on the record and shown to whoever is contacting them, with interpreter needs flagged on the request.
Nothing sent by accident
Before anything goes out, staff see exactly who will receive it, who will not, and why each person was left out.
Knowing every patient
One trustworthy record per person, so nobody has to ask the same question twice.
The whole story on one screen
Appointments, messages, referrals, requests and complaints in one timeline — not five systems and a phone call to find out what happened.
Families kept together
Parents, carers and dependants are linked, so a call about a child reaches the right adult with the right permission.
Find anyone in seconds
Search copes with misspelled and similar-sounding names, so a caller who does not know their reference number is not a dead end.
Duplicates merged carefully
When one person has two records, a member of staff reviews and merges them — and it can be undone if it was wrong.
Referrals that do not get lost
Every referral has an owner, a clock and an outcome — and you find out when one is drifting.
Nothing sits unowned
Incoming referrals appear in a worklist with an owner, sorted by how long they have been waiting.
Alerts before it is too late
A referral that has gone quiet is raised while it can still be rescued, rather than discovered in a monthly report.
Chasing missing information
When a referral arrives incomplete, the missing items are listed and a polite chase message is drafted ready to send.
Knowing where patients went instead
When a referral goes elsewhere, the reason is recorded — so the pattern is visible rather than anecdotal. Closing a referral always needs a reason.
Listening, and putting things right
Complaints answered inside the deadline, with the follow-up actually done.
Ask how it went
Short surveys after a visit, with low scores flagged to somebody who can act on them.
Complaints with a deadline
Every concern gets an owner and a clock for acknowledging and resolving it, with the formal cases tracked separately.
No quiet closures
A case cannot be closed without recording what was done about it, so "resolved" always has an answer behind it.
Following up after care
The check-in call that stops someone coming back through the front door.
Discharge follow-up
A worklist of people to check on after they leave, with a call script and space to record what was said.
Care gaps surfaced
People who are overdue for a routine check appear as a list to work through, not a report nobody opens.
Care plans in plain sight
What each patient still needs is on their record, so whoever speaks to them next already knows.
AI that helps, and never decides
It drafts, summarises and suggests. A person approves everything before a patient sees it.
Drafts, not decisions
AI writes a first version of a message or a summary. It arrives as a draft for a human to change or reject — it cannot send anything on its own.
Always labelled as AI
Anything AI produced is marked so nobody mistakes it for a colleague's words, and every use is logged.
You can switch it off
An administrator can turn AI off for the whole organisation, and the product keeps working without it.
A short daily brief
Leaders get a plain-language summary each morning of what moved and what needs attention, with links straight to the work.
Privacy, consent and trust
Built for healthcare rules from the start — and able to show its work when somebody asks.
Consent checked at the moment of sending
Permission is confirmed as each message goes out, not when the list was drawn up — so someone who opted out yesterday is not contacted today.
A record of who saw what
Views and changes to patient details are recorded in a log that cannot be edited or deleted afterwards.
No clinical records kept here
VeloCare deliberately holds no diagnoses, medications or test results. Your clinical system stays the single source of truth for care.
Every outcome written down
Sent, blocked, failed or refused — each attempt leaves a record naming the reason, so "did anyone tell the patient?" always has an answer.
Seeing how you are doing
Numbers your team can act on this week, not a dashboard nobody trusts.
The measures that matter
Missed appointments, waiting times, referrals recovered and complaint deadlines — each one tied to the list of work behind it.
Click a number, see the people
Every figure opens the actual records it came from, so a surprising result can be checked rather than argued about.
Reports that arrive on their own
Scheduled summaries delivered to the people who need them, so nobody has to remember to run anything.
The capabilities above are sold as VeloCRM, VeloAccess, VeloEngage, VeloReferral, VeloCall, VeloExperience, VeloNavigator, VeloProvider, VeloOutreach, VeloLoyalty and VeloAnalytics. You can start with one and add the rest later — see the module detail, how it fits together or our security posture.
See it with real data
The demo is a working hospital with patients, appointments and referrals already in it. Nothing to install.
Try the demo